FAQ
- QPRODUCTCaution when wearing products
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| A |
Please read “Notice” at the bottom of the detailed product
description page because each product requires different cautionary practices. Products
are not exchanged, refunded, or qualified for warranty policy if defects are
caused by not following the provided warnings. |
- QPRODUCTWashing denim characteristics
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| A |
Many different
techniques are manually deployed to process washing denim, which may cause
washing design to differ from one product to the other. Design differences by
product are no excuses for exchange/refund. |
- QPRODUCTClothes can be colored (dyed) with jeans
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| A |
Washing raw denim, which
does not go through separate processing, differs by lifestyle. Do no wear with
bright clothes, accessories, or bags because dye in raw denim could spread to
other items when washed. Please read caution notices for products made of
fabric to avoid risk of dye transfer, specified at the bottom of the detailed
product description page. |
- QPRODUCTSmell
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| A |
MR process used in denim
leaves a smell, which is harmless to the human body. It naturally goes away
with passage of time. |
- QPRODUCTCalf skin tab
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| A |
Loss in calf hair
attached to the denim is natural because it is natural calf hair. Color and
length of calf hair may differ in same products. |
- QPRODUCTFit difference by product
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| A |
Please refer to “size
level” and “fit guide” in the detailed product description page to check size
and fit differences of products. |
- QPRODUCTShopping bags and gift packing
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| A |
Please understand that
shopping bags or gift packing are not provided for products purchased online. |
- QPRODUCTInquiries on matched products
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| A |
Matched products are
described at the bottom of detailed product and cut in the detailed page if
they’re made by us. The rest are personal collections of models that cannot be
purchased. |
- QPRODUCTWashing and drying
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| A |
Turn denim products
inside out and gently hand wash in cold water. Washing raw denim products get
more natural when washed after wearing for six months. Do not machine wash and
gently hand wash with cold water to minimize damage if they are contaminated.
Close buttons, turn product inside out, and dry in the shade to avoid partial
bleaching. Do not spin dry. Turn inside out, put a layer of cloth, and iron at
the lowest temperature. Ironing is strictly prohibited for coating denims. |
- QPRODUCTSize tip
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| A |
Actual size measurement
in detail is necessary because products have been designed in a slim size that fit
Asians. Products are not exchanged or refunded when wrong size is chosen.
Please read fabric thickness and mixture rate specified in the detailed product
page because the way it feels around the body differs by span rate or fabric
thickness. |
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