FAQ
- QORDER / PAYMENTNonmember purchase
-
| A |
You can purchase only
upon signing up as a member because this is an overseas order. Special coupons
are issued only to members on certain occasions. |
- QSHIPPINGDelivery period
-
| A |
It could take 23 weeks,
including holidays because products are delivered from the headquarters
(Korea). A notice mail is sent to customers when purchased products are sold
out. |
- QPRODUCTWashing denim characteristics
-
| A |
Many different
techniques are manually deployed to process washing denim, which may cause
washing design to differ from one product to the other. Design differences by
product are no excuses for exchange/refund. |
- QACCOUNTMember information change
-
| A |
Member information
cannot be changed. Check “change member information” in “my page”. |
- QACCOUNTLoss of password
-
| A |
Enter your name and
e-mail address in “Find Your Password” section in the Web site and a temporary
password will be sent to your registered e-mail. . |
- QPRODUCTClothes can be colored (dyed) with jeans
-
| A |
Washing raw denim, which
does not go through separate processing, differs by lifestyle. Do no wear with
bright clothes, accessories, or bags because dye in raw denim could spread to
other items when washed. Please read caution notices for products made of
fabric to avoid risk of dye transfer, specified at the bottom of the detailed
product description page. |
- QPRODUCTSmell
-
| A |
MR process used in denim
leaves a smell, which is harmless to the human body. It naturally goes away
with passage of time. |
- QPRODUCTCalf skin tab
-
| A |
Loss in calf hair
attached to the denim is natural because it is natural calf hair. Color and
length of calf hair may differ in same products. |
- QPRODUCTFit difference by product
-
| A |
Please refer to “size
level” and “fit guide” in the detailed product description page to check size
and fit differences of products. |
- QPRODUCTShopping bags and gift packing
-
| A |
Please understand that
shopping bags or gift packing are not provided for products purchased online. |
Did you satisfied with the answer? If you are unable to answer you wish to contact us directly now!
